1st Line IT Support Technician

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.

MFK Recruitment has successfully recruited 23 individuals for this well-established company in the past 4 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

1st Line IT Support Technician – main responsibilities:

• To manage all incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise a working week
• Review scorecard weekly with Team Lead

1st Line IT Support Technician – skills & experience:

• Minimum of 6+ months of experience in an IT Support role
• Experience in using Windows Server/Active Directory
• Experience in using Office 365 Admin
• Exposure to Cloud support (desirable)
• Experience working with SLA’s
• Able to effectively manage multiple priorities
• Exceptional customer service skills
• Experience in a customer-facing role

Some highlights of working with my client:

• Personalised training platform
• Skills assessment and personalised progression plans
• Microsoft Gold Partner and Google Partner
• Microsoft and Google training courses, accreditations and exams
• One-to-One training
• Company healthcare available
• Monthly performance-related incentives – including additional holiday days and vouchers
• Social & team building activities