1st & 2nd Line IT Engineer

Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team.

The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge.

Hybrid working is in play, and the successful candidate can work from home for 2 days a week.

If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st & 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress.

1st & 2nd Line IT Engineer – About the role:

• Microsoft 365 administration and installation, new servers when necessary
• Firewall and switch/router knowledge is desirable, but full training will be provided
• Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets.
• To provide technical maintenance and support of all user-based IT Hardware and Software
• Onsite customer visits range from half a day to 1 day a week.
• Regular maintenance and patching of infrastructure, end points as well as on Servers

Technical experience required: (not all essential)

• Windows Server – 2012 Onwards
• Azure – Maintenance, configuration and monitoring
• Office 365
• Windows OS 7,8 & 10
• Active Directory & Azure AD
• DNS, DHCP, Group Policy
• Backup – Veeam configure, maintain and troubleshoot
• Networking – Switches, subnets, LAN, WAN, DNS

Some highlights of working with my client:

• Hybrid working
• Use of Pool car
• Detailed Personal Development Plan
• Training and support
• Smart-casual dress
• Company and social events