Parts Advisor

Job Overview:

My award-winning client is looking for a Parts Advisor to join their team in Sheffield on a full-time, permanent basis.

The role of a Parts Advisor can be quite varied, one minute you could be involved in solving complex parts-related queries or the next, you could be promoting further parts sales in the branch. You will have the opportunity to not only identify truck, van or coach parts as queries that come in, but also make sure we hold all the stock we need to maintain the smooth running of the parts department within the branch operation.

Parts Advisor- Duties:

• To process any parts related enquires giving the correct identification and information required.
• To promote company parts in compliance with customer upselling guidelines
• To assist and develop parts sales with the objective of meeting Branch Parts Targets
• To provide 24 hour call-out as per rota.
• To assist and maintain stock room duties.
• To deputise in all areas of the parts department as directed by the Branch Manager
• Attend any training course as deemed necessary by the parts supervisor
• To ensure compliance and achievement of CSI and UTP targets
• Ensure the workstation and parts dept comply with 5S programme
• To liaise with customers and assist with any queries, keeping up with progress
• To maintain the Parts Department standards, adhere and uphold all ISO9002 requirements
• To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
• To undertake such other tasks as may reasonably be required.
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies, and standard procedures.

Parts Advisor - Experience:

• Experience in a similar role
• Experience in the truck or automotive industry
• Valid work permit
• Good analytical skills
• Proactive approach in maintaining customer standards
• Good telephone manner
• Attention to detail
• Problem-solving skills
• Organisational and administration skills

If you possess a passion for customer service and have the required skills to thrive as a Parts Advisor, we encourage you to apply. Join us in delivering exceptional service while contributing to our team's success!