IT Support Technician

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4).

We’ve partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They’re ambitious, growing steadily, and they genuinely invest in people who want to develop their careers.

They’re an established IT Managed Services provider supporting the Education sector. This role will be based on-site across three schools in Hayes (UB4), all very close to each other. You’ll work closely with the IT Lead, becoming a key part of the local IT team.

You will need your own car, as there will be some local travel between the 3 sites (all within a few miles of each other).

IT Support Technician – what will you be doing day to day?

You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work.

You’ll be supporting:

• Servers and core infrastructure
• Network and Wi-Fi
• End-user devices
• Cloud-based systems

You’ll work closely with both the wider IT team and on-site school staff, building strong relationships and becoming a trusted go-to person for technical support.

IT Support Technician – key responsibilities:

• Managing incidents and service requests from start to finish
• Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs
• Supporting users with hardware and software queries (ticket, phone, and face-to-face)
• Keeping the ticketing system up to date with clear, accurate notes
• Developing your technical knowledge across the technologies the team supports
• Assisting with monitoring and routine maintenance tasks
• Keeping on top of timesheets and internal KPIs
• Working closely with the IT Lead to prioritise issues and support day-to-day operations across the 3 schools

IT Support Technician – what they’re looking for:

• At least 1 year’s experience in an IT support role
• Experience in a customer-facing environment
• Strong communication skills and confidence supporting users of all technical levels
• Someone proactive who can work independently when needed
• A positive attitude and willingness to learn
• Full driving licence and access to a vehicle (local travel between the 3 sites)

Tech you’ll be working with:

• Windows Server
• Active Directory
• Networking and Firewalls
• Azure
• Virtualisation
• Cyber Security