Claims Service Administrator

Job Overview

I am seeking a dedicated Claims Service Administrator to join our team. The successful candidate will be responsible for managing insurance claims, providing excellent customer service, and ensuring accurate documentation. The Claims Advisor will play a vital part in supporting clients through the claims process and maintaining efficient administrative procedures.

Claims Service Administrator - Duties

• To correctly interpret instructions from the job card / repair order to assess and maximise the revenue capacity to achieve the departments budget objectives.
• To advise Service Manager and Supervisory staff where Technicians fail to achieve standard repair times.
• To achieve all company and personal KPI’s and maintain focus on all company financial objectives within given responsibilities.
• To produce all Service Department invoicing in an accurate, timely and efficient manner.
• To raise and submit warranty and R&M claims through the DMS system to the Manufacturer
• To maintain all administrative filing in an accurate, timely and efficient manner.
• To request and attend training and to keep up to date with the latest technical information that is circulated or displayed.
• To support the Department in dealing with incoming telephone calls and attending to customer enquiries.
• To ensure compliance and show commitment to all laid down procedures and company directives.
• To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
• To undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours, supervising and instructing trainees, acting as Service Receptionist, etc.
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
• Invoicing your set target hour each working day

Claims Service Administrator - Requirements

• Technical Vehicle Knowledge preferred
• Good communication skills
• Excellent administration and organisational skills
• Ability to build rapport with internal staff and customers
• Work on own initiative and in a team
• Attention to detail
• Ability to meet deadlines