Senior On-site IT Engineer

Senior On-site IT Engineer

We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire.

This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools.

Salary: £40,000

Location: Abingdon, Oxfordshire

Role type: On-site

Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed.

MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company.

The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time.

Senior On-site IT Engineer - Main Responsibilities:

• Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools.
• Manage incidents and service requests from receipt through to resolution and closure.
• Provide server, network, desktop and cloud-based technical support.
• Diagnose and resolve technical issues, with a strong focus on first-time fix.
• Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems.
• Ensure service level agreement standards are met.
• Provide exceptional service to staff, students and other stakeholders.
• Keep accurate records of all support activity and site information using IT service management tools.
• Complete administration, documentation and technical records promptly and accurately.
• Promote best practice and adhere to change control processes.
• Support IT projects, upgrades, rollouts and site improvements.
• Liaise with internal teams and third-party suppliers where required.
• Help ensure the IT environment remains secure, reliable and fit for purpose.
• Transport IT kit between school sites when required.

Senior On-site IT Engineer - Knowledge and Experience Required:

• Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role.
• Strong experience supporting schools, education environments or multi-site organisations would be highly desirable.
• Experience installing, configuring and troubleshooting Microsoft Windows platforms and applications.
• Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration.
• Experience with Active Directory, Azure / Microsoft Entra and Intune.
• Good networking knowledge, including switches, wireless, routers, firewalls and VPNs.
• Experience supporting Windows Server environments.
• Strong desktop, laptop, printer and peripheral support skills.
• Experience supporting Windows 10 and Windows 11.
• Excellent communication and customer service skills.
• Ability to work independently across multiple sites.
• Strong organisation and documentation skills.
• Full UK driving licence and access to a car.

Technologies You May Work With:

• Microsoft 365
• Microsoft Azure
• Microsoft Entra
• Microsoft Intune
• Microsoft Teams
• Microsoft SharePoint
• Microsoft Purview
• Windows Server
• Windows 10 / Windows 11
• Smoothwall Firewall
• Cisco Meraki
• HP Aruba
• PaperCut
• 3CX Phone Systems
• Google Workspace / G Suite
• Google Classroom
• SENSO
• Autotask
• Datto RMM
• Net2
• Google Chrome
• Microsoft Edge

Benefits and Highlights:

• Friendly and supportive team
• Personalised training platform
• Skills assessments and personalised progression plans
• Microsoft and Google training courses
• Accreditations and exams supported
• One-to-one training
• Excellent career progression opportunities
• Increased holiday allowance with length of service
• Increased sick pay with length of service
• Company healthcare available
• Purchase discounts
• Private mileage
• Social and team-building activities
• Employee assistance programme

This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.